Automated Guest Messaging and Portal Links for Check-In Flows
The Challenge
Guest communication before arrival and during the stay required repetitive manual work: identifying upcoming check-ins, sending the right links, and handling missed messages. The client needed reliable automation with deduplication and monitoring to prevent duplicates and ensure consistent delivery.
The Solution
Built a workflow automation for guest communication: Automatic identification of upcoming check-ins and active in-house guests Matching reservations with guest contact records Tokenized/personalized guest-portal link generation Automated message sending (e.g., WhatsApp) with deduplication logic Logging, monitoring, and error isolation to keep the workflow stable
The Results
Reduced manual guest follow-ups and repetitive messaging tasks More consistent delivery of guest portal links Fewer duplicates due to deduplication rules Improved visibility into message delivery and workflow failures through logging/monitoring